Privacy Policy

1. Referral Service Scope & Commitment

Roof Expert USA operates an independent roofing referral and dispatch platform connecting property owners with independent third-party roofing service providers across Dallas, Texas, and surrounding North Texas communities. This Privacy Policy details our policies regarding information collection, dispatch routing, communication consent, and consumer data handling.

2. Information We Collect

When you contact our dispatch hotline or submit an emergency request form, we may collect:

• Contact Information: Full name, telephone number, and optional email address.
• Property Details: ZIP code, street address or cross-streets, structure type, and description of roof damage.
• Technical Metadata: IP address, device type, browser specifications, and referral source collected for site functionality and security auditing.

3. Use & Routing of Inquiries

Your information is used strictly to route your request to participating independent roofing contractors servicing your Dallas-area community. By submitting an inquiry form or calling our hotline, you authorize Roof Expert USA to transmit your contact and project details to participating independent roofing service providers so they may contact you regarding inspection, repair proposals, or emergency tarping.

We Do Not Sell Your Data: Roof Expert USA does not sell, rent, or trade your personal information to third-party telemarketers, list brokers, or unrelated marketing firms.

4. TCPA Communication Consent

By checking the consent box and submitting a request, you acknowledge that you are providing written consent under the Telephone Consumer Protection Act (TCPA) to receive communications, including telephone calls, automated text messages (SMS), and emails from Roof Expert USA and participating independent roofing contractors regarding your service request. Message and data rates may apply. You may revoke consent at any time by replying STOP to any text message or notifying the contractor directly.

5. Browser Storage & Encryption

In accordance with privacy best practices, all forms transmit data via secure, encrypted HTTPS protocols. We do not store sensitive customer personal information or contact details inside unencrypted browser localStorage or client-side cookies.

6. Third-Party Service Providers

Once you engage an independent contractor, any subsequent communications, contracts, payments, and data sharing between you and that contractor are governed by that contractor's independent privacy and business practices.

7. Privacy Contact Information

If you have questions regarding this Privacy Policy or wish to request deletion of your inquiry record, you may reach our dispatch management at:

Roof Expert USA Dispatch Management
Telephone: (888) 208-4155
Parent Website: https://roofexpertusa.com/